Services

What we do, at a glance.

Three groups of services. Pick one, two, or all three. Each is built around a specific kind of risk or business need, so you only pay for what you actually use.

If you're on a service agreement older than 2024, you're on a legacy service agreement. Please click here for additional information.
Group 01

Managed Services

Recurring, proactive coverage. Three packages, each addressing a different category of risk. Mix and match.

Talk about managed services
Per device

MCT Manage

Devices, endpoints, and servers. Predictable monthly coverage.

  • Endpoint Detection & Response
  • Ransomware isolation
  • Workstation backups
  • OS & app patching
  • Device health monitoring
  • Remote support
Per user

MCT Protect

People and accounts. Email security, identity, and SaaS coverage.

  • Email phishing protection
  • Cloud productivity security
  • SaaS backups
  • Awareness training
  • Dark web monitoring
  • Password management
Per location

MCT Edge

Network and connectivity. Managed networking hardware, monitoring, and uptime protection.

  • Managed firewall, switches, Wi-Fi access points, security cameras & NVR
  • Network monitoring
  • Intrusion detection
  • Optional 5G failover

Devices must meet our minimum serviceable specifications before MCT Manage or MCT Protect goes into effect. We'll help scope what to update first.

Group 02

Professional Services

Time-based labor for everything outside ongoing managed coverage. Available to every customer.

Talk about a project
  • Help desk (remote and on-site)
  • System design & implementation
  • IT consulting & planning
  • Technology procurement
  • Hardware lifecycle management
  • Software lifecycle management
  • Vendor management
  • Policy planning

Billed hourly in 15-minute increments. Managed services customers receive discounted labor rates. Materials, licensing, and third-party services are billed separately where applicable.

MCT React is the customer designation for break-fix-only engagements, billed prepaid in 5-hour blocks with no documentation retention. Not a service package, just a way to engage MCT without a recurring commitment.

Group 03 · New

AI Services

AI, automation, and business consulting in one engagement. Built and hosted on MCT infrastructure.

Explore AI Services
  • Business consulting and process audits
  • AI design and deployment
  • Internal AI assistants on your data
  • Workflow automation
  • System integration and data pipelines
  • Custom reporting
  • Hosted on MCT infrastructure
  • No third-party SaaS dependency

Engagements follow three stages: AI Assessment, Build & Deploy, and Scale & Expand. Start with the 5-minute readiness assessment if you're not sure where to begin.

What every customer can expect

A few things you can count on, regardless of the package.

  • Down the hall

    "Down the hall" level response times. No formal SLA paperwork required.

  • Real humans

    No call trees during business hours. You reach a person, not a menu.

  • Transparent

    Every billable minute is logged and visible to you.

  • Proactive

    Alerts surface in one place. We're often resolving issues before you notice them.

Let's talk about fit

Not sure which combination works for your business?

A short conversation is the fastest way to know. No pitch deck, no pressure.

Get a call back Or call 615-200-8045