The IT department
that fits your business
we help organizations get the most out of their technology.
Want to know if we are a good fit for you?
Address: 13085 Lebanon Rd. Mt. Juliet, TN 37122
Hours: Mon-Fri 8:00AM – 5:00PM CST
Phone: 615-200-8045
Email: [email protected]
We’re confident that MCT is the most cost effective IT provider you’ve come across…and here’s why
don't know where to begin?
if you had enough time to learn all the tech lingo you probably wouldn’t be looking at I.T. companies
We make it a point to cut out the tech jargon so your decisions are clearly informed. If you’re in the search for an IT company here are some terms you’ll hear thrown around…
Managed Services
Usually presented as a “suite of services” to protect your business. This should be a standard offering for any decent IT group. However, these services are often sold to the IT provider as a bundled package which can come with it’s own problems.
If you’re shopping around for an IT provider, here’s a freebie.
During the sales meeting listen for generic terms like their services like “Antivirus” or “Cloud Backups”. Then ask them what specific software they use and why they chose it.
In fact, if you look at out service levels below, you’ll notice that there are no specific products listed.
The Cloud
Systems and services that can be accessed over the internet without a dedicated spot in your office for hardware.
In short, it means off-site
Disaster Recovery
Beware! this is not the same as backups. You’d be surprised how many “IT” experts don’t know the difference.
Think of backups like a generator for when the power goes out at your home.
Think of DR like a 2nd home in another state. It will cost more, but you have somewhere to go in the event of a natural disaster.
Patching
Also referred to as “patch management”, it is just a fancy way to say check and apply updates.
You need to keep your computers and other technology up to date to keep running and stay secure.
Most people just like that it keeps their computer from rebooting in the middle of the day.
Although it’s not listed outright, we include patching as part of our “enforced security policies”.
RMM
RMM stands for Remote Monitoring and Management (software). If your IT provider doesn’t live out of their RMM day in and day out…Run! This is might be the single most critical tool to provide great service. We use NinjaOne to proactively manage and support our customers computers and servers.
On a side note, it’s important to remember that purchasing licenses does not make you an expert. A properly configured RMM takes time and experience. We’ve built dozens of custom scripts and workflows to enhance our customers coverage.
Maintenance Windows
Maintenance Windows are a bit old school. There may be some older software out there that requires afterhours downtime, but that’s not what IT providers are usually referring to.
We took a step back and asked why are there maintenance windows in the first place?
- Backup Config Files
- Apply updates
- Reboot systems
- Review Logs
We’ve automated all checklists and actions that would typically be done once or twice monthly. Now there is no unnecessary delay to perform maintenance tasks.
Do you know if you are getting what you pay for?
Seriously, we’ll help you audit your IT spend and educate you about were to best allocate your technology budget.
all services start here
To be an active customer, one of our baseline service plans must be selected first. These are carefully designed to give options to businesses of any kind no matter what their current I.T. situation may be. With these 3 options we are able to meet companies where they are at without compromising our standards for excellence.
MCT React
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Scheduled Onsite Support
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Project Design and Implementation
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Flat Hourly Rate
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Billed in 1 hour increments
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Documentation provided for all work
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No long term commitment
MCT Manage
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Remote Technical Support on Standby
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Reduced Hourly Rate (25% discount)
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Billed in 15 minute increments)
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Expedited Support
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Proactive Services
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Email Protection
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Ransomware Protection
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Desktop & Laptop Backups
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Enforced Security Policies
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Desktop & Laptop Health Alerts
MCT Protect
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All Remote Support included
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Includes all "MCT Manage" services
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Enhanced Protection Services
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Computers
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Servers
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Email
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Microsoft 365
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Google Workspace
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Users
Minimum Specifications for Services
Please note for MCT Manage and MCT Protect packages, we can only support and maintain equipment that meets the minimum servicable specifications. Our minimum required specs include devices that have not reached EOL (End of Life) and have current and appropriate licensing with the manufacturers. Unserviceable equipment includes but is not limited to firewalls with expired support contracts, Windows 7 computers, and Home versions of Windows. Before any MCT Manage or MCT Protect services go in effect, all out of compliance devices and systems must be updated or replaced to meet the minimum specifications.
Every service listed under MCT Manage and MCT Protect are designed to report back to us if any action needs to be taken which allows for a speedy response from our team.
We are often aware of issues and are working behind the scenes to resolve them before our clients ever pick up the phone or send us an email!
Selecting a service level streamlines how we engage with your business.
However, our services don’t stop there.
Projects may be implemented for customers at any service level. Additionally, MCT Manage and MCT Protect customers are eligible for additional services. These are hand selected products that may be helpful, and even recommended, but not critical for daily operations. Our recommended solutions may change depending on your specific environment so please reach out directly to get the conversation started about what all MCT can do for you.
Not all Help Desks are the same
When you need support from us, you can expect
- "Down the Hall" level Response Times
- Common Sense communication standards
- No Call Tree's during business hours
- No Escalation Red Tape
- Detailed notes on all support
Click the video below to learn about how we do IT support
Our Team
Ryan Anderson
Ryan is a founding member of Music City Technology with over 20 years of IT embedded roles and experience. Ryan leads up all account management and procurement for our customers. The combination of technical experience and years of upper management make Ryan a great resource for any business needing high level IT planning, strategy, or budgeting.
Ryan is a lifelong resident of Middle Tennessee. When he’s not spending time with his wife and 4 children he likes to go fishing on Old Hickory Lake.
Samuel French
Samuel is the other founding member of Music City Technology. Although he shares many roles with Ryan, Samuel leads the technical operations of MCT. His attention to detail is invaluable when it comes to solutions engineering and strategic technical planning. Outside of his traditional IT responsibilities, Samuel is available to tackle any media or graphic design related projects that may be outside the scope of MCT’s services. (like this website)
When he’s not spending time with his family, his favorite and most consistent pastime is tinkering in the garage and learning about the latest technology.
Matthew Mathis
Matthew is our most tenured Client Support Engineer. He started working full time for MCT after he graduated in 2019 from Union University with a BA in Computer Science.
Matthew has years of experience managing a mix of helpdesk tickets and IT projects, making him an invaluable resource for both technical and client-specific challenges. His deep understanding of client nuances, developed through long-term relationships and hands-on experience, has earned him the reputation of being a “client encyclopedia” within the team.
Hours: Mon-Fri 8:00AM – 5:00PM CST
Phone: 615-200-8045
Email: [email protected]
Address: 13085 Lebanon Rd. Mt. Juliet, TN 37122