Service Levels

We understand that when it comes to IT services, one size does not fit all. Each organization we work with is unique, with its own set of budgets, compliancy requirements, and overall expectations. We’ve learned to appreciate these differences, and we’ve designed our service packages with them in mind.

We offer three distinct packages, each carefully tailored to meet a range of needs and circumstances. Whether you’re a small startup just finding your feet, a midsize company with growing tech requirements, or a larger enterprise seeking robust, comprehensive IT services, we’ve got you covered

We take pride in delivering exceptional IT services that we can stand behind. But more than that, we are committed to ensuring that our services align with your specific needs, helping your organization reach new heights. So, go ahead and explore our packages. We’re confident you’ll find something that’s a perfect fit.

MCT React

$ 0 User / Month
  • Projects and Support as needed
  • No Reoccuring Cost
  • Payment due upon receipt
Need a helping hand with IT support or a one-off project but not quite ready for a monthly commitment? No worries! Our flexible help desk support is just the ticket when your business finds itself in a bit of a tech jam. No monthly contracts, just great service whenever you need it.

MCT Manage

$$ Device / Month
  • Projects and Support at a reduced hourly rate
  • Net 30 terms
  • Cloud Backups
  • Managed Updates & Security Patching
  • Proactive Device Health Alerting
  • Expedited Support
If your business leans heavily on tech to get the job done, here's the bare minimum you'll need. It's the essential service package for any organization where technology plays a starring role in daily operations.​

MCT Protect

$$$ Endpoint / Month
  • All support included
  • Protection services for the following:
  • Computers
  • Servers
  • Email
  • SharePoint / OneDrive / Google Drive
  • Security Awareness Training
  • Office 365 / Google Workspace Backups
  • Infrastructure Managemnet & Maintenance
  • Website Maintenance & Management
  • Strategic Planning & Reviews
  • Vendor Management
It encompasses all the services provided in the MCT Manage package, coupled with comprehensive security and continuity measures. This is the gold standard solution for businesses with regulatory or compliance requirements.​

Please note for MCT Manage and MCT Protect packages, we can only support and maintain equipment that meets the minimum servicable specifications. Our minimum required specs include devices that have not reached EOL (End of Life) and have current and appropriate licensing with the manufacturers. Unserviceable equipment includes but is not limited to firewalls with expired support contracts, Windows 7 computers, and Home versions of Windows. Before any MCT Manage or MCT Protect services go in effect, all out of compliance devices and systems must be updated or replaced to meet the minimum specifications.

615-200-8045

13085 Lebanon Rd, Mt. Juliet, TN 37122

Copyright © 2022

Website by Music City Technology