service levels​

MCT React

  • Scheduled Onsite Support
  • Project Design and Implementation
  • Flat Hourly Rate
  • Billed in 1 hour increments
  • Documentation provided for all work
  • No long term commitment
Need a helping hand with IT support or a one-off project but not quite ready for a monthly commitment? No worries! Our flexible help desk support is just the ticket when your business finds itself in a bit of a tech jam. No monthly contracts, just great service whenever you need it.

MCT Manage

priced per computer
  • Remote Technical Support on Standby
  • Reduced Hourly Rate (25% discount)
  • Billed in 15 minute increments)
  • Expedited Support
  • // Proactive Services //
  • email protection
  • - ransomware protection
  • - desktop and laptop backups
  • - enforced security policies
  • - desktop and laptop health alerts
If your business leans on technology to get the job done, MCT Manage is the bare minimum you'll need. It's our recommended service package for any organization that relies on their technology for daily operations.

MCT Protect

priced per serviceable endpoint
  • All Remote Support included
  • Includes all "MCT Manage" services
  • // Enhanced Protection Services //
  • - Computers
  • - Servers
  • - Email
  • - Microsoft 365
  • - Google Workspace
  • - Users
It encompasses all the services provided in the MCT Manage package, coupled with comprehensive security and continuity measures. This is the gold standard solution for businesses with regulatory or compliance requirements.​

Please note for MCT Manage and MCT Protect packages, we can only support and maintain equipment that meets the minimum servicable specifications. Our minimum required specs include devices that have not reached EOL (End of Life) and have current and appropriate licensing with the manufacturers. Unserviceable equipment includes but is not limited to firewalls with expired support contracts, Windows 7 computers, and Home versions of Windows. Before any MCT Manage or MCT Protect services go in effect, all out of compliance devices and systems must be updated or replaced to meet the minimum specifications.