Author: Samuel French

Samuel is the other founding member of Music City Technology. Although he shares many roles with Ryan, Samuel focuses mostly on technical planning and project execution. His attention to detail is often seen throughout Music City Technology’s technical documentation. Outside of his traditional IT responsibilities, Samuel also heads up any media or design tasks that trickle in from time to time. (like this website) When he’s not spending time with his wife and daughter, Samuel likes to catch up with friends over video games. He is the resident polymath. Although all his favorite and most consistent pastime is learning new skills, his wife would say, his hobbies change with the wind.

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SMS Consent Statement

SMS Consent Statement

By providing your phone number and submitting your information, you consent to receive SMS messages from Music City Technology at the phone number provided. These messages may include account updates, notifications, and other information related to our services.

Message and data rates may apply. You can opt-out at any time by replying “STOP” to any message or contacting us directly. For assistance, reply “HELP” or contact [email protected] or 615-200-8045.

Your information will be handled in accordance with our Privacy Policy.

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Privacy Policy

Privacy Policy

Effective Date: 11/20/2024
At Music City Technology, we value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, and protect your data when you interact with our website, services, or communications.

1. Information We Collect

We may collect the following types of information:

  • Personal Information: Name, email address, phone number, and other contact details.
  • Service Data: Information you provide when using our services, including customer support requests or subscription details.
  • Technical Information: Data collected automatically, such as your IP address, browser type, and usage patterns on our website.

2. How We Use Your Information

We use your information to:

  • Provide, maintain, and improve our services.
  • Respond to inquiries, provide support, and communicate updates.
  • Customize your experience on our website and services.
  • Comply with legal obligations and protect our legal rights.

3. Sharing Your Information

Music City Technology will not sell your personal information. We may share your information in the following circumstances:

  • With trusted service providers who assist in delivering our services.
  • To comply with legal requirements or respond to lawful requests.
  • In connection with business transfers, such as mergers or acquisitions.

4. Data Security

We implement robust security measures to protect your data. Despite our best efforts, no system is entirely secure. We encourage you to protect your personal information when interacting online.

5. Your Rights

You have the right to:

  • update your personal information.
  • Opt-out of certain communications, such as marketing emails.
  • Request the deletion of your personal data, subject to legal obligations.

To exercise these rights, contact us using the details provided below.

6. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your experience. You can manage your preferences through your browser settings.

7. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of those sites.

8. Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or for legal reasons. Updates will be posted on this page with the effective date.

9. Contact Us

If you have questions or concerns about this Privacy Policy, please reach out:

Music City Technology
Email: [email protected]
Phone: 615-200-8045
Address: 13085 Lebanon Road, Mount Juliet, TN 37122

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IT Lingo

The Cloud

The Cloud

Systems and services that can be accessed over the internet without a dedicated spot in your office for hardware.

In short, it means off-site

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IT Lingo

DR (Disaster Recovery)

DR (Disaster Recovery)

Beware! this is not the same as backups. You’d be surprised how many “IT” experts don’t know the difference.

Think of backups like a generator for when the power goes out at your home.

Think of DR like a 2nd home in another state. It will cost more, but you have somewhere to go in the event of a natural disaster.

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IT Lingo

Patching

Patching

Also referred to as “patch management”, it is just a fancy way to say check and apply updates.

You need to keep your computers and other technology up to date to keep running and stay secure. 

Most people just like that it keeps their computer from rebooting in the middle of the day.

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IT Lingo

Managed Services

Managed Services

Usually presented as a “suite of services” to protect your business. This should be a standard offering for any decent IT group. However, these services are often sold to the IT provider as a bundled package which can come with it’s own problems.

If you’re shopping around for an IT provider, here’s a freebie.

During the sales meeting listen for generic terms like their services like “Antivirus” or “Cloud Backups”. Then ask them what specific software they use and why they chose it.

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Job Openings

Help Desk Technician

Help Desk Technician

multiple positions available

We are seeking experienced Help Desk Technicians to be the frontline in supporting our diverse clientele. If you have a knack for problem-solving, a passion for technology, and a dedication to customer service, we’d love to hear from you.

Responsibilities:

  • Provide exceptional support for our clients’ IT needs
  • Troubleshoot various technology issues
  • Collaborate with a talented team to develop and implement solutions

Qualifications:

  • Previous experience in IT support or related field
  • Strong communication and interpersonal skills
  • Knowledge of current IT technologies and systems

How to Apply:

To apply for any of our current openings, please submit your resume and a cover letter detailing your relevant experience and why you want to work with MCT to [email protected] or use the form below.
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A Virtual IT Department for your Business

A Virtual IT Department for your Business

Don't worry, we've got it covered!
As a business owner, you know just how crucial it is to have a dependable and efficient tech infrastructure. Whether you’re a small startup or a big corporation, the proper functioning of your hardware and software is key to your success. But managing the tech side of things can be a real headache, especially if you don’t have much IT expertise or resources.

That’s where Music City Technology (MCT) comes in. We’re here to make it easy for you to keep your tech running smoothly, so you can focus on your business. 

We start by getting to know your operations and the equipment you use. Then, our team of expert IT pros will work with you to make sure your Information Technology environment is working optimally.

At MCT, we believe in being proactive, not reactive. That’s why we’ll monitor your hardware and software constantly, updating and maintaining everything so you don’t have to. By catching potential problems early, we can save you time and money in the long run.

And the best part? Our solutions are completely customizable to meet your specific needs. Whether you need help with cloud computing, virtualization, or network security, we’ve got you covered. We want your tech to work for you, not against you.

So if you’re tired of dealing with tech headaches and want to simplify your infrastructure, consider partnering with Music City Technology. Our team is here to make sure your business runs smoothly and stress-free. Get in touch with us today to learn more about what we can do for you!”
Picture of Samuel French
Samuel French

Tired of Reading and want to speak with someone?

Give us a call or enter your contact information here

Address: 13085 Lebanon Rd. Mt. Juliet, TN 37122

Hours: Mon-Fri 8:00AM – 5:00PM CST

Phone: 615-200-8045

Email: [email protected]

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Services

Websites

Websites need love too. We are now taking on website management and maintenance head-on. Although we have managed websites for years, this has been a largely unadvertised service. We are constantly asked if we can take care of websites so we are putting this front and center. Like many other technology assets, security and performance will degrade over time if not properly maintained. This is why we maintain and manage websites with the same level of security and backups as your critical infrastructure.

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Services

User Management

Centrally manage all user accounts for all computers (Windows & MacOS) without the need for a traditional onsite server. Directory services, Asset management, and Hardware policies all lumped into one; this allows us to set policies for computers, usernames, and passwords. On the hardware side, we can lock down USB ports and even remotely wipe computers that go missing.