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User Management

Centrally manage all user accounts for all computers (Windows & MacOS) without the need for a traditional onsite server. Directory services, Asset management, and Hardware policies all lumped into one; this allows us to set policies for computers, usernames, and passwords. On the hardware side, we can lock down USB ports and even remotely wipe computers that go missing.

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Websites

Websites need love too. We are now taking on website management and maintenance head-on. Although we have managed websites for years, this has been a largely unadvertised service. We are constantly asked if we can take care of websites so we are putting this front and center. Like many other technology assets, security and performance will degrade over time if not properly maintained. This is why we maintain and manage websites with the same level of security and backups as your critical infrastructure.

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Collaboration

Hassle-free management, support, and billing using your choice of the productivity suite. We also take care of security hardening and training for your environment whether that’s Microsoft Office 365, Google Workspace, or otherwise. We also love to help streamline and train customers on how to most effectively use their file collaboration services like OneDrive, Sharepoint, DropBox, Google Drive, etc.

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Device Health Monitoring

Real-time feedback of your hardware’s health so we can catch potential issues before they impact operations.

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Encryption

Remotely managed encryption ensures the safety of your data. This means if one of your devices falls into the wrong hands its data will be unusable. This is especially important for mobile devices like laptops.

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Endpoint Security

We consistently check for ways to improve security and reduce the attack surface that hackers use for cyber-attacks. We feel that Antivirus alone is no longer sufficient for protecting companies against hackers. Similar to a lock on your front door, Antivirus is still important, but the front door is only one of many entry points. This leaves openings for other attack methods such as social engineering like phishing emails and zero-day exploits to name a few.

In 2022 we are decommissioning our “Managed Antivirus” service and replacing it with a broader-reaching solution we are calling “Endpoint Security”. This endpoint detection & response solution still includes fully managed antivirus software, but also includes, Persistent Footholds, Ransomware Canaries, and External Recon.

 

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Maintenance Plans

24/7 network monitoring with scheduled after-hours maintenance to ensure the latest patches and best performance. We review, update, reboot, and verify any critical production devices on your network.

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Patch Management

Between operating system updates and 3rd party apps like Adobe there are frequent security updates that need to be applied quickly. Our patch management solution not only deploys updates selectively, we also fine tune these updates to apply when you’re away from your computer so updates don’t interfere with your day. Plainly put, this keeps all servers and computers up-to-date.

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Support

Our ticket-based IT support is handled in-house with no annoying phone menus. We aim to partner with our customers so that you actually know who you talking to. We pride ourselves on our bedside manner and place importance on the soft skills that often get missed by “computer guys”.

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Backups & Disaster Recovery

We tailor each customers backup configuration to the best possible coverage that your environment allows for. Local and Cloud backups are all encrypted, compressed and monitored so we can make sure your data is secure and restorations are fast when needed. When possible, we also build in redundacy for added peace of mind.