This is a senior full-time help desk position for experienced technicians with 3 or more years of IT support or MSP experience. Tier 3 techs handle complex support issues, guide junior team members, and contribute to higher-level projects and infrastructure support. The role is primarily remote, with occasional onsite visits for local clients. Strong troubleshooting skills, technical depth, and leadership mindset are key.

This is a full-time, hybrid help desk role ideal for someone with 1 to 3 years of IT support experience. The position focuses on remote support for clients across the U.S., with occasional onsite visits in Middle Tennessee. Tier 2 techs are expected to handle day-to-day support tickets, participate in triage and alert response, and work collaboratively with the team while continuing to grow their technical skill set.