Category: Posts

There’s no shortage of smart folks in IT. Most managed service providers can fix a computer, set up email, and install software. That’s the baseline. But around here, doing the job right isn’t just about the technical outcome. It’s about how you treat folks along the way. I believe IT should come with manners. Folks still expect eye contact, follow-through, and a little humility. 

Ryan Anderson and I both grew up here in Middle Tennessee, and we carry that upbringing into how we run our business. It’s a pretty simple concept, serve people the way we’d want to be served, whether it’s a small business down the road or a growing company looking for dependable support. That might look like sending over a “thank you” box of sweets around the holidays, or following up with a client after a vendor meeting when something doesn’t sit right. 

In fact, There have been times we’ve decided to call back a customer afterward just to say, “Look, this doesn’t impact MCT either way, but that guy on the conference call does not have your best interest at heart.”

We’ve certainly been on the receiving end of a hard sell, and we think it’s worth speaking up. You don’t have to be technical to tell when someone’s in your corner. And most folks, especially business owners, don’t have time to second guess the people they trust to manage their technology. That’s why we’ve built Music City Technology around relationships, not transactions. Our clients are people first, not ticket numbers. We try to make working with us feel like calling on a neighbor.

We’ll tell you what we’d do if it were our business. Because at the end of the day, the trust you place in us is more valuable than a better margin with a worse solution. When you choose an IT partner, you’re trusting someone to step in when things go sideways. Or better yet, prevent it. You’re relying on them to be proactive, honest, and responsive…not just competent.