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Managed IT with Manners

Southern Fried IT

Managed IT with Manners

Just having the technical chops to get the job done is important. But over the years, I’ve learned that having personable IT staff makes a world of difference. When you’re choosing an IT provider, you want someone who understands more than just the technology. They also need to understand how your team communicates and what kind of culture you’ve built.

People left New York and California chasing lower taxes, better weather (among other things), but they stayed because the culture here values respect, boundaries, and doing right by one another. Saying what you’ll do, doing what you say, showing up on time, calling ahead, and setting clear expectations. Those things matter. They’ve become rare in service based industries, but for us they’re non-negotiable.

Why not work with a company that delivers solid results and makes the experience easy? The right partner helps keep things running smoothly while making IT seamless.

There’s no shortage of smart folks in IT. Most managed service providers can fix a computer, set up email, and install software. That’s the baseline. But around here, doing the job right isn’t just about the technical outcome. It’s about how you treat folks along the way. I believe IT should come with manners. Folks still expect eye contact, follow-through, and a little humility. 

Ryan Anderson and I both grew up here in Middle Tennessee, and we carry that upbringing into how we run our business. It’s a pretty simple concept, serve people the way we’d want to be served, whether it’s a small business down the road or a growing company looking for dependable support. That might look like sending over a “thank you” box of sweets around the holidays, or following up with a client after a vendor meeting when something doesn’t sit right. 

In fact, There have been times we’ve decided to call back a customer afterward just to say, “Look, this doesn’t impact MCT either way, but that guy on the conference call does not have your best interest at heart.”

We’ve certainly been on the receiving end of a hard sell, and we think it’s worth speaking up. You don’t have to be technical to tell when someone’s in your corner. And most folks, especially business owners, don’t have time to second guess the people they trust to manage their technology. That’s why we’ve built Music City Technology around relationships, not transactions. Our clients are people first, not ticket numbers. We try to make working with us feel like calling on a neighbor.

We’ll tell you what we’d do if it were our business. Because at the end of the day, the trust you place in us is more valuable than a better margin with a worse solution. When you choose an IT partner, you’re trusting someone to step in when things go sideways. Or better yet, prevent it. You’re relying on them to be proactive, honest, and responsive…not just competent.

If you’re looking for a new IT partner, need help with a one-off project, or just want to talk through what’s next for your business, we’re always happy to have a conversation. No pressure. No jargon. Just honest advice from folks who care.

If that sounds like something you’d appreciate, give us a call at 615-200-8045 and someone will make sure it gets to me. Or visit musiccitytechnology.com and hit the “GET A CALL BACK” button below. Just drop in your number, and I’ll call you back.

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Address: 13085 Lebanon Rd. Mt. Juliet, TN 37122

Hours: Mon-Fri 8:00AM – 5:00PM CST

Phone: 615-200-8045

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2023 Letter

2023 Update

Better Late Than Never

Whew! It seems like this pas year has flown by. I thought it may be fitting to spend a moment to address our existing customers.  We’re proud of what we’ve built thus far and have streamlined our operations in a way that leaves us time and opportunity to grow. We wouldn’t be where we are if it wasn’t for our existing customers so we are taking this extra time and investing it back into our customers. Of course, we are always open to new clients, but our company is comprised of technical staff so perfecting our existing customers IT environment comes first. 

We are also updating and adding new services to our MCT Protect lineup:

  • Improvement plans
  • Account Reviews
  • Server Upgrades (EoL Windows Server 2012)
  • AV to EDR
  • Advanced Email Protection

We are so thankful for the business you’ve given us and always strive to improve where we can. This year we will be making a

MCT is making a big push this year to improve client communication. This will come in the form of more frequent social media and blog posts, in-person account reviews, and periodic “how ya doin’s”. But first things first…a new look! Over the past few years we have gone from home offices, an old farmhouse, and most recently a mixed-use complex. But one thing has stayed the same…paying RENT. We are fortunate to finally have the opportunity to purchase an office and actually call a place home. In the midst of our location change, we’ve also updated our look. With new logos, website, and branded resources we’re aiming to help our existing and future clients by making it easier to know what we do and who we are.

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Address: 13085 Lebanon Rd. Mt. Juliet, TN 37122

Hours: Mon-Fri 8:00AM – 5:00PM CST

Phone: 615-200-8045

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A Virtual IT Department for your Business

A Virtual IT Department for your Business

Don't worry, we've got it covered!

As a business owner, you know just how crucial it is to have a dependable and efficient tech infrastructure. Whether you’re a small startup or a big corporation, the proper functioning of your hardware and software is key to your success. But managing the tech side of things can be a real headache, especially if you don’t have much IT expertise or resources.

That’s where Music City Technology (MCT) comes in. We’re here to make it easy for you to keep your tech running smoothly, so you can focus on your business. 

We start by getting to know your operations and the equipment you use. Then, our team of expert IT pros will work with you to make sure your Information Technology environment is working optimally.

At MCT, we believe in being proactive, not reactive. That’s why we’ll monitor your hardware and software constantly, updating and maintaining everything so you don’t have to. By catching potential problems early, we can save you time and money in the long run.

And the best part? Our solutions are completely customizable to meet your specific needs. Whether you need help with cloud computing, virtualization, or network security, we’ve got you covered. We want your tech to work for you, not against you.

So if you’re tired of dealing with tech headaches and want to simplify your infrastructure, consider partnering with Music City Technology. Our team is here to make sure your business runs smoothly and stress-free. Get in touch with us today to learn more about what we can do for you!”

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Give us a call or enter your contact information here

Address: 13085 Lebanon Rd. Mt. Juliet, TN 37122

Hours: Mon-Fri 8:00AM – 5:00PM CST

Phone: 615-200-8045